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Traveling with Visa
We can help protect you if you let us know in advance!
As a protective measure, transactions on your Direct Financial ATM, Debit or Visa credit card may be blocked if they appear to be suspicious. This includes use of your card in places that are out of the ordinary for you, such as in another part of the country or overseas. To ensure that you retain access to your funds while traveling, please call 800.966.8200 Monday- Friday 8 am to 6 pm and Saturday 9 am to 1 pm and let us know:
- Where you are traveling
- What dates you are traveling
- How we can reach you
We protect you while you travel by monitoring card activity around the clock, and if something is suspicious, we will try to contact you before taking steps to block your card. That's why we'd like to have a number where we can contact you while you're away. If not, we'll contact the phone number we have on file and will leave a message there. Hopefully, you'll be checking your messages, because if not, your card could be blocked, just when you're trying to use it!
It's a great idea to take multiple forms of payment with you, and keep them separated. That way, you'll have a backup method of payment for hotels, rental cars, meals, or other necessities.
Bring our contact phone numbers with you:
- Debit and ATM Cards - If you have been contacted by Direct Financial's Debit and ATM Card Security Department, call us back at 800.966.8200.
- Visa Credit Cards - If you have been contacted by Direct Financial's Credit Card Security Department, call us back at 800.966.8200.
- If you have other problems with your card or with funds not being available, call Direct Financial at 800.966.8200.
If you have lost your card, call us right away! We will be able to block your card and protect you 24 hours a day, 365 days a year. Call us at 800.966.8200.
Please note that payment systems in some countries are not considered safe, and your Direct Financial cards may not work in some countries. Some of these are mandated by the Office of Foreign Asset Control of the US Government. You can see a current list of blocked countries and groups here.